Assistant Manager, Sales and Services - Wealth & Personal Banking

at  HSBC

Job description

SOME CAREERS SHINE BRIGHTER THAN OTHERS

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Sales and Services.

Principal Responsibilities

• To lead and motivate the team in delivering a high level of service standard to customers
• Provide administrative support and coordinate the operations and administration of the Wealth hub, centre and branch in order to achieve optimum efficiency and maximum profitability
• Work closely with the team to ensure strict compliance with key focus on control and procedural adherence to prevent any operational error
• Resolve enquiries and provide alternative solutions to meet customers’ needs, promptly and efficiently, within a reasonable time

Requirements

• Degree holder with experience in a retail banking environment with strong focus on service
• Preferably with strong experience in dealing with people
• Ability to handle difficult situations with a tact and diplomacy
• Ability to communicate effectively with a diverse group of people of varying background

To be considered for this role, the relevant rights to work in Singapore is required.

• To lead and motivate the team in delivering a high level of service standard to customers
• Provide administrative support and coordinate the operations and administration of the Wealth hub, centre and branch in order to achieve optimum efficiency and maximum profitability
• Work closely with the team to ensure strict compliance with key focus on control and procedural adherence to prevent any operational error
• Resolve enquiries and provide alternative solutions to meet customers’ needs, promptly and efficiently, within a reasonable tim