Assistant Manager, Sales Support (Governance)

at  Prudential Plc

Assistant Manager, Sales Support (Governance)
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

KEY ACCOUNTABILITIES: EXECUTIVE/ASSISTANT MANAGER WILL BE SUPPORTING THE FOLLOWING DAY-TO-DAY FUNCTIONS:

1) Support business units to improve and simplify sales processes e.g. agent registration, detractor (advisory) and call to improve the efficiency in performing such task.
2) Involved in User Acceptance test (UAT) on project that relate to guidelines and regulations. Provide required system and process improvement support relating to sales processes.
3) Work closely with internal and external stakeholders to ensure task in completed with relevant documentation are duly completed and kept for record keeping.
4) To ensure all sales processes and procedures comply with internal and relevant regulatory requirements. To work with Department’s Risk and Compliance Champions.
5) Update SOP and sales governance guide to ensure its currency.
6) Handle sales representatives’ queries and provide advice to sales team and escalate issues immediately to the HOD when appropriate.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job ID 24050239

Please refer the Job description for details