Assistant Merchandiser

at  COS

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

Reporting to the Valet Team Leader you will provide support to our Valet team / Valet driver teams and to respond to the needs of our customers in an efficient and timely manner, whilst developing strong business relationships that lead to total customer satisfaction and loyalty.

Key responsibilities include:

• Build long term customer relationships by adding value to their business and ensuring high standards of customer service
• Service valet customers according to the set schedule, either monthly or fortnightly
• Unpack products into customer cupboards / stationery areas
• Ensure all packaging materials are removed and products are put away in order to maintain a neat and tidy cupboard / stationery area
• Provide information to Account Managers on customer feedback and key opportunities, also keeping them informed on service level changes.
• Inventory Management – identify stock levels that may require adjustment and report to the counter / Valet team
• Handle minor issues raised by customers