Assistant Mountain Activities Manager-Winter Seasonal

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

FOUR SEASONS RESORT AND RESIDENCES JACKSON HOLE

Four Seasons Resort and Residences Jackson Hole is looking for an Assistant Mountain Activities Manager who is dedicated to providing exceptional quality and service to our guests. The Assistant Mountain Activities Manager is responsible for performing ski and snowboard rental, retail sales, and attending to guest needs. The Assistant Mountain Activities Manager oversees the daily operation in addition to assisting the Director of Recreation in shop administrative tasks. Assistant Mountain Activities Manager must be able to think clearly and multi-task in a fast-paced environment. Passion for the product is a plus. Work authorization for the location is required.

PREFERRED QUALIFICATIONS AND SKILLS

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• This position requires the ability to lift up to 40lb
• Successful candidate must possess legal work authorization in the United States

• Assistant Mountain Activities Manager candidates must be motivated and have a positive attitude. Previous ski shop, retail shop, or supervisory experience preferred.
• Assistant Mountain Activities Manager is responsible for directing the day to day operations of the ski shop. Candidates must be able to manage the staff on the floor, delegate opening and closing tasks, critically think and troubleshoot issues, and interact with guests in a positive manner.
• Assist in administration duties such as scheduling, payroll, ordering, and disciplinary actions
• Other tasks include maintaining a clean workspace, merchandising retail, driving revenue, renting ski equipment, and motivating staff.
• Candidate must have the ability to schedule all Ski Concierge staff to ensure maximum guest satisfaction within budgeted guidelines.
• The ability to communicate proper time clock, grooming and uniform procedures to all employees, in addition to abiding to payroll and forecast needs.
• The ability to know what outdoor activities are available in the area, ie. leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Must clearly communicate a detailed knowledge of the Jackson area.
• Candidate must have the ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests’ preferences.
• The ability to resolve guest complaints in conjunction with the Department Head, keeping senior management well informed as to the problems and actions taken. Written e-mail to follow to keep all informed.