Assistant Operations Manager

at  AXA

New York, NY| Exton, PA| Chicago, IL| Atlanta, GA
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DISCOVER your opportunity
As an Assistant Operations Manager for our Property US Incoming business, you will be responsible for the management of underwriting support staff for our US Incoming Property, Casualty, and International Financial Lines. You ensure the team achieves all service delivery, timeliness, productivity, quality goals, identify and communicate regulatory compliance issues. This includes human resource management including coaching, counseling, goal setting, and development of staff. You promote teamwork and collaboration in a partnership with the Property US Incoming underwriters and leadership teams.

What will your essential responsibilities include?

• Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
• Establishes unit and individual goals in concert with the Operations Lead.
• Ensures compliance with predetermined work flows and procedures.
• Ensures compliance of the unit with Internal Audit, Peer Reviews and or Framework for Internal Control audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings.
• Ensures work is completed in accordance with service standards.
• Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports).
• Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team, and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.
• Keeps Department Management informed of status and progress in the unit.
• Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
• Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork.

You will report the Operations Lead.

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• College degree or equivalent experience with advanced insurance study preferred
• Three years leadership experience and/or leadership development via XL leadership development curriculum
• Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
• Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
• Familiar with insurance operating systems used to rate, code, track or issue insurance policies
• Skilled with MS Office desktop software
• Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the commercial P&C business
• Proactive, independent worker with strong time management, problem solving and analytical skills

Must be able to handle multiple priorities and work with limited direct supervision

• Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
• Establishes unit and individual goals in concert with the Operations Lead.
• Ensures compliance with predetermined work flows and procedures.
• Ensures compliance of the unit with Internal Audit, Peer Reviews and or Framework for Internal Control audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings.
• Ensures work is completed in accordance with service standards.
• Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports).
• Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team, and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data.
• Keeps Department Management informed of status and progress in the unit.
• Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
• Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork