Assistant Operations Manager (Dental Services)

at  ELITEZ ASSOCIATES PTE LTD

JOB REQUIREMENTS:

• Bachelor’s degree
• Minimum of 5 years of similar experience
• Experience in the healthcare industry will be a huge advantage
  By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
  We regret that only shortlisted candidates will be notified.
  Registration No: R2311383

• Ensure the smooth operations of the day-to-day operations of the Dental Clinic.
• Manage feedback and complaint cases.
• Oversee the handling of medico-legal complaints to ensure proper investigation and input from staff concerned and where relevant, seeking views and opinions from specialists.
• Coordinate with lawyers, Medical Insurers and where relevant, Dental Officers/Dental Surgeons’ insurers to ensure case closure, after addressing the concerns of patients and family members.
• Manage clinical-related issues (manpower-related issues, coordination of renovations, inventory control, procurement, coordination and preparation for DOPEX changeover, Oral Health Promotion).
• Maintain JCI / ISO documents.
• Review and prepare policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care.
• Prepare and update reports, minutes and presentation slides.
• Coordinate meetings (including logistics and booking of venue) and writing of minutes.
• Maintain and update information on the intranet.
• Be involved in planning and implementing strategies, proposals and activities to improve work processes and service quality, and work collaboratively with the clinical, nursing and allied health professionals.