Assistant Operations Manager

at  Hines

Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities

As an Assistant Operations Manager with Hines, you will assist the Property Manager in the decommissioning of the site area, as well as the planning and implementation of all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives. Assisting with the supervision of engineering staff is a future objective. Responsibilities include, but are not limited to:

• Assist with directing and overseeing all building maintenance and operations.
• Assist in recommending appropriate staffing levels and hire, supervise and coordinate activities of engineering staff while assuring compliance to Hines standards.
• Perform, maintain, and supervise, within the area of responsibility, an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC, MEP, electrical and plumbing
• Assist with training engineering staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices
• Maintain current and historical preventive maintenance and repair records on all mechanical equipment.
• Ensure property compliance with all City, State and Federal safety and environmental laws, codes, standards and regulations.
• Provide prompt and courteous response to tenant requests within the guidelines set for by Hines.
• Maintain ethical, professional, and courteous relations with contractors and tenants.
• Establish and maintain a cooperative working relationship with the operations staff and perform as a team member.
• Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to:
• Direct and assist with evacuations, bomb searches and life safety alarms as needed.
• Assist emergency authorities and response teams in capacity of fire/life safety director.
• Audit engineering personnel time sheets.
• Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations.
• Actively participate in required training activities and seminars.
• Oversee the administration of necessary inventory control programs and systems to ensure accurate and timely records of its disposition.
• Assist with providing engineering staff with correct equipment, tools, and training as appropriate to the property.
• Assist with long-term strategic planning for the property, including long-range forecasting.
• Assist with hiring, supervising, performance evaluations and coordinating activities of engineering staff while assuring compliance to Hines standards.
• Participate in the preparation of annual budgets, and overseeing daily account activities.
• Purchase supplies and services required within the area of responsibility and approved budget guidelines.
• Act without approval to ensure that standards are maintained, in the absence of the Property Manager.
• Maintain familiarity with property’s security systems.
• Assume additional responsibilities as delegated by Property Manager.

Qualifications

Minimum Requirements include:

• Five or more years’ experience as a Building Engineer or equivalent facilities technical trade.
• Supervisory experience preferred.
• Meet requirements of staff engineer positions.
• Successful completion of the Introductory Core, Technical Core, Advance Core and Management Core Modules of the Hines Engineering Training Program.
• Demonstrates knowledge of all the Hines Engineering Efficient Practices and expert proficiency in multiple Efficient Practices including those under the employee’s responsibility; ability to provide training in those areas.
• Ability to efficiently handle and coordinate multiple tasks and project assignments.
• Initiate, supervise and coordinate multiple tasks and project according to budgeted and contractual guidelines.
• Strong supervisory and decision-making skills.
• Read and use all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices.
• Knowledge and proper use of basic hand tools (i.e. socket sets, wrenches, pliers, screwdrivers, saws and hammers, etc.)
• Understand correct usage of power tools (pneumatic, electric or engine drive), drill motors, saws, grinder, and impact wrenches, etc.
• Read and understand a variety of instructions, including equipment instruction manuals, furnished in written, oral, or schedule form.
• Perform mathematical computations related to building operations for problem solving building comfort and operation issues.
• Communicate effectively both verbally and in writing.
• Possess strong computer skills in order to effectively administer and implement changing requirements within the engineering programs.
• Interact with employees, visitors and contractors with poise and diplomacy.
• Maintain calm demeanor in emergency situations.
• Understand and apply correct usage of all personal safety equipment.

• When applicable*, obtain required city and/or government licenses or permits (i.e. Boiler Operating Permit, State Maintenance Electrician’s License, EPA CFC Universal Certification Technician certificate, etc.)

• • If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the hire/promotion, or six months from the date eligible for the license or permit.
• Strong financial analysis skills, interpreting, composing variances and controlling budgets.
• Strong problem-solving skills
• Ability to efficiently handle and coordinate multiple tasks and project assignments.

• Assist with directing and overseeing all building maintenance and operations.
• Assist in recommending appropriate staffing levels and hire, supervise and coordinate activities of engineering staff while assuring compliance to Hines standards.
• Perform, maintain, and supervise, within the area of responsibility, an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC, MEP, electrical and plumbing
• Assist with training engineering staff, including but not limited to: building systems, equipment function and purpose, operation and maintenance procedures and Hines Efficient Practices
• Maintain current and historical preventive maintenance and repair records on all mechanical equipment.
• Ensure property compliance with all City, State and Federal safety and environmental laws, codes, standards and regulations.
• Provide prompt and courteous response to tenant requests within the guidelines set for by Hines.
• Maintain ethical, professional, and courteous relations with contractors and tenants.
• Establish and maintain a cooperative working relationship with the operations staff and perform as a team member.
• Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including but not limited to:
• Direct and assist with evacuations, bomb searches and life safety alarms as needed.
• Assist emergency authorities and response teams in capacity of fire/life safety director.
• Audit engineering personnel time sheets.
• Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, state and federal safety and environmental laws, codes, standards and regulations.
• Actively participate in required training activities and seminars.
• Oversee the administration of necessary inventory control programs and systems to ensure accurate and timely records of its disposition.
• Assist with providing engineering staff with correct equipment, tools, and training as appropriate to the property.
• Assist with long-term strategic planning for the property, including long-range forecasting.
• Assist with hiring, supervising, performance evaluations and coordinating activities of engineering staff while assuring compliance to Hines standards.
• Participate in the preparation of annual budgets, and overseeing daily account activities.
• Purchase supplies and services required within the area of responsibility and approved budget guidelines.
• Act without approval to ensure that standards are maintained, in the absence of the Property Manager.
• Maintain familiarity with property’s security systems.
• Assume additional responsibilities as delegated by Property Manager