Assistant Property Manager

at  FirstService Residential

JOB OVERVIEW:

As an Assistant Property Manager, you’ll be responsible for assisting with the daily management of a 675-unit law rise/garden style cooperative community in Queens.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree required.
• Minimum of 2 years’ experience in New York City residential condominium and cooperative property management.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day-to-day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with MDS AvidXchange, ClickPay is a plus.

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Daily checking of the Company’s 24/7 Customer Care Call Center log for issues and inquires.
• Assist with all aspects of building management.
• Act as liaison between Board of Directors, tenants, and Company.
• Provide questionnaires, schedule minutes meeting with potential buyers/agents and supply insurance certificates for the building.
• Consistently maintain knowledge and changes of the property.
• Write, prepare, and distribute all memos, notices, and other correspondence regarding building changes, updates, or property information.
• Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.
• Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address maintenance and building emergencies.
• Assist in creating and addressing maintenance work orders.
• Order office Supplies periodically.
• Responsible for property arrears including tracking arrears at least twice per month, sending arrears letters to the appropriate list of tenants, and reviewing and discussing the arrears reports with the property manager when needed.
• Responsible for the upload of property documents to in-house residents and building database, FSRconnect, and ensure that task lists are kept current.
• Arrange potential buyer interviews with the Board of Directors of the building and consistently follow up on outcomes while assisting on any questions or concerns that may arise.
• Handle administrative duties pertaining to annual meetings such as preparation of notices, proxies etc. Must also attend the annual meeting with the property manager.
• Use good judgment in regard to charging the appropriate fees where applicable.
• Works closely with the property manager when processing the apartment alteration packages and charge/credit forms.
• Assist with the contractor and vendor selection for all capital improvement projects and assignments.
• Responsible for requiring proper vendor insurance with Vive.
• Maintain substantial compliance with Best Practices, particularly FSRconnect.
• Interface with internal departments such as financial management, client payroll, compliance, residential applications and closings, insurance, leasing, energy, and project management.
• Complete special projects for both the client and managers as assigned.