Assistant Property Manager

at  Triovest Realty Advisors Inc

Triovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking an Assistant Property Manager at our 700 University Avenue, Toronto location. Reporting to the Director, Property Management, the successful candidate will fill a permanent, full-time role for a 1.2 million square foot office and retail portfolio located in the heart of the Discovery District. The primary responsibilities of this role include proactive assistance in managing Tenant Account Receivables, Tenant Engagement, financial reporting support and meeting client expectations in a positive professional manner.

QUALIFICATIONS & ATTRIBUTES

• A post-secondary education in a related discipline.
• Five (5) years’ experience in property management administration and/or commercial/retail real estate.
• Strong Microsoft Office skills and experience with Yardi is considered an asset.
• Functional knowledge of various Social Media tools and best practices.
• Demonstrates a strong sense of initiative and prioritization, adept at managing multiple requests simultaneously, and capable of adapting to changing priorities in a fast-paced environment.
• Well-developed written and oral communication skills.
• Collaborative approach to problem-solving and relationship development, and ability to work effectively with individuals at all levels of the organization.
• Creative problem-solving skills are essential for resolving payment issues and addressing AR challenges. The ideal candidate will be a confident communicator with a comprehensive understanding of billing, lease requirements, payment terms, and the implications of delinquent payments under the lease.
• Exceptional client service orientation.
• Passionate about fostering an inclusive and positive organizational culture.
• The ability to adapt to change in a positive way and deliver successful results within a given time frame.
• A team-oriented approach to meeting goals and objectives.
• The ability to perform with exceptional integrity, always striving to do the right thing and help to create an environment built on trust, honesty and respect.

EDUCATION

Preferred

• Real Estate Licence or better in Real Estate
• Bachelor’s degree or better in Management

• Work with Tenant Services Coordinator and Operations team to ensure timely responses to Tenant Work Order System requests.
• Respond to tenant escalations in a timely proactive and professional manner.
• Liaise and meet with tenants on a regular basis as part of our Tenant Engagement and Service Excellence programs.
• Complete daily property inspections as part of our service excellence and tenant engagement program.
• Oversee Tenant onboarding, move in/ move out process, including New Tenant Welcome Package and Tenant restoration requirements.
• Oversee accounts receivable administrator and accounts payables administrator monthly reporting.
• Assist in the preparation and presentation of property reports, and client requests for information.
• Assist in preparation of annual Operating and Capital budget, including reforecasting.
• Assist in preparation of capital project documentation, including project contract administration.
• Assist with maintaining and implementing new building programs, i.e. Tenant Engagement, Sustainability, Health and Wellness, Security and Life Safety, Building Certifications and identifying new industry best practices.
• Support property insurance reporting and administration.
• Ongoing lease review and update of lease summary database.
• Assist Tenants with responses to lease clause, administration enquires.
• Oversee external parking services contract.
• Complete monthly financial report review, report on budget variances.
• Establish good working relationships with internal and external contacts such as tenants, contractors, clients, internal team, industry association, etc.
• Assist in the allocation of resources to ensure property is managed in a proactive first-class manner, including coordinating external services and procuring services as required and under procurement policy.