Assistant Reservations Manager (Spanish Speaker)
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Sep, 2024 | Not Specified | 25 Jun, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily.
- Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading service.
- Supervises the Reservations Team, ensuring fellow ‘FIVERs’ are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing.
- Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services.
- Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation.
- Ensures all FIVE’s Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.
- Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE’s stunning facilities, events, and upsell opportunities.
- Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests’ expectations.
- Demonstrates In-Depth knowledge and understanding of FIVE’s operating systems, including but not limited to Opera PMS and Genesys.
- Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded.
- Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant ‘Vibe at FIVE.’
- Collaborates with other Departments to ensure a Cohesive Guest experience.
- Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse.
- Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.
- Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation.
- Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
