Assistant Retirement Living Manager - Holland Park

at  Southern Cross Care QLD

• Competitive salary package/Not for profit salary sacrifice
• Great staff culture, supportive organisation
• Beautiful village in a convenient location
  Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other
  Southern Cross Care QLD have an opportunity for an experienced Assistant Retirement Living Manager to help manage our beautiful Parque Vista Retirement Estate in Holland Park

ABOUT THE ROLE

As the Assistant Retirement Living Manager we are seeking a manager who would be ensuring the residents are independent and secure, and the village financial performance, maintenance of assets and sales and marketing are managed in accordance with Southern Cross Care Qld’s requirements.

IN THIS ROLE YOUR RESPONSIBILITIES WOULD INCLUDE:

• Ensuring the safety of the Village with fully functional emergency systems and procedures in place
• Compliance with the Retirement Village Act
• Efficient, effective and confident logging and handling of any incoming resident complaints
• Ensuring good communications within the Village
• Promotion and support of social and activities programs
• Contributing towards the strategic direction of the village including sale and marketing collaboration, asset management, maintaining excellent knowledge of community needs and market trends
• Handling of ongoing and preventative maintenance, gardening coordination in accordance with schedules
• Ensuring compliance with Workplace Health and Safety policies and procedures
• Developing and maintaining excellent working relationships with internal and external stakeholders including; residents and families, SCCQ Home Care, RAC and pastoral employees and contractors.

WHAT WILL YOU BRING TO THE ROLE?

• Previous experience within a Retirement Living environment
• Strong understanding of the Retirement Villages Act and Residential Home Care Packages (desirable)
• Minimum 5 years management experience
• Ability to interact with our residents with respect, maturity and empathy
• Strong ability to lead, manage and support operational teams
• Proven experience in managing internal and external clients, contractors and consultants as required
• Demonstrated financial planning and budgeting experience
• Excellent communication, organization and time management skills
• Strong conflict resolution and negotiation skills