Assistant Service Manager

at  First Truck Centre

Position: Assistant Service Manager
Position Type: Full time - Permanent
Location: Surrey BC.
Work Schedule: Monday to Friday

POSITION OVERVIEW

The Assistant Service Manager is responsible for assisting the Service Manager in the day-to-day operations of the service department including preparing and meeting the department’s annual budget, reviewing department budget daily, analyzing variances, maintaining excellent customer relations, and visiting customers.

CUSTOMER EXPERIENCE

• Advances any unresolved diagnosis to Service Manager.
• Maintains a focus on developing, maintaining, and improving customer relations.
• Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
• Resolves customer complaints and provides conflict resolution to customers.
• Meets with customers on a regular basis to improve and maintain strong relationships.
• Supervises the use and maintenance of all shop tools, supplies and equipment.
• Ensures all customer facing work area cleanliness.
• Maintains technical and professional knowledge by reviewing professional publications and establishing personal networks.
• Performs the function of Service Manager in their absence.

QUALIFICATIONS

• 3 or more years’ experience in service department of trucking industry or equivalent internal experience.
• Minimum 5 years of experience as a service technician or comparable position in the dealership/trucking industry
• Proven experience in leading others coupled with exceptional team building skills.
• Strong verbal and written communication skills.
• Above average analytical skills to evaluate data.
• Possesses understanding of business principles, and good business judgement.
• Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Experience working in a customer service focused, high-volume, fast-paced environment.

ASSET QUALIFICATIONS

• Journeyperson commercial transport or heavy-duty technician.
• Experience working in a unionized environment.
• Training in Business Management or a related field.
  First Truck Centre, doing business as Velocity Truck Centres, is Western Canada’s first and longest standing DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres believes in fostering a better tomorrow through the power of value, speed and trust by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.