Assistant Service Manager

at  Lewisham and Greenwich NHS Trust

To assist the General Manager to develop and deliver high quality, patient / service user focused and cost-effective pathways and service meeting the requirements of our commissioners and the Trust’s Annual Business Plan. The post holder will work with the Clinical Governance team to co-ordinate risk and complaint management, across the community services. It is envisaged that 2 days per week will focus on quality and risk with a flexible approach.
To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.
To assist the Head of Nursing in monitoring and improving quality and patient safety in the community services
To assist the Divisional Management Team in ensuring the smooth and effective running of the Division.
To ensure that the Division’s activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust .
Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services
To ensure the delivery of excellent, patient focused and cost-effective services which are responsive to the needs of patient’s, carers and General Practitioners and are in line with the Trust’s strategic direction and service plans.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
To set and review standards of inpatient and outpatient-based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.
To play an active role within the Division’s Management Team, participating in the full range of the Division’s affairs.
Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.
Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda
To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.
To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.
To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.
As a member of the Division’s Management Team, ensure that the Division meets performance targets.
To identify and lead change management and redesign projects to achieve access targets.
To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.
To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.
To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.
To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.
To prepare monthly performance monitoring reports for the Division’s Management Team and to prepare more detailed quarterly analysis of performance trends.
To act as the Division’s link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.
To support the Division in planning and scheduling for capital developments
To deputise for the other Service Managers in periods of absence

Please refer the Job description for details