Assistant Store Manager - Norco AgriSolutions Grafton

at  Norco Cooperative Ltd

ABOUT US:

Norco is Australia’s largest and oldest dairy co-operative with 128 years of expertise in Australian dairy and agriculture. Proudly 100% Australian farmer owned, Norco is a vertically integrated business with two business units - Foods and AgriSolutions that support our communities and customers through a ground up approach.

ABOUT THE ROLE:

• Are you passionate about delivering exceptional customer experiences?
• Do you thrive in a retail environment where no two days are the same?
• Are you wanting to take that next step into a management role?
  If so, we have the perfect opportunity for you!
  We are seeking a dynamic and motivated retail sales Assistant Store Manager to support our team and help drive sales in our AgriSolutions rural retail store. As a vital member of our team, you’ll have the chance to make a real impact, inspire your colleagues, and create memorable shopping experiences for our valued customers.

IN THE ROLE OF ASSISTANT STORE MANAGER, YOU WILL:

• Lead by example and provide outstanding customer service to ensure an unforgettable shopping experience.
• Assist the team to achieve and exceed sales targets and KPIs.
• Manage inventory, including stock replenishment and merchandising to maintain a visually appealing store.
• With the Store Manager, develop and implement sales strategies to drive business growth and increase profitability.
• Supported by the Store Manager, foster a positive and collaborative work environment where teamwork and excellence thrive.
• Handle customer inquiries, resolve complaints, and ensure customer satisfaction at all times.
• Be innovative, creative, and passionate about supporting the local and wider community through the provision of solution-focused advice and service.

To be considered for this role you will need to demonstrate the following selection criteria in your application, giving examples of how you can demonstrate the following:

• Previous experience in retail sales or customer service is essential, with at least 1 year in a leadership role is beneficial though not essential.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• A results-driven mindset with a passion for exceeding targets.
• Flexibility to work rostered weekends, attend training, and promotional events when required (shows, etc).
• Knowledge of retail operations and familiarity with inventory management systems is a plus.