Assistant Supplier Relationship Manager

at  Holland Barrett

At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 145 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe.
Our ambition is to become the world’s most trusted wellness partner, chosen by over 100 million people globally. We will support customers on their personal wellness journeys through a mix of services, personalisation, subscription, and commerce offers that link together the physical and digital world. The result will allow us to provide tools and products that support wellness in a bespoke way, based on individual needs.
To achieve this ambition, we are embarking on a radical transformation program, which is supported by a sustained and substantial investment in technology, both as a business enabler, and as a core element of the customer strategy.
The scale of this transformation is significant and requires team members who are energetic, ambitious, determined, and resilient to deliver our strategy. Being comfortable with ambiguity, able to execute at pace and having the energy and passion to deliver against an ambition of this scale are essential attributes for our H&B colleagues.

KEY REQUIREMENTS:

• Understanding and preferably experience within a commercial retail environment. Ideally previous experience within a commercial facing function (such as trading/buying, merchandising/supply chain, digital) or in project management role.
• Strong numeracy skills and an analytical ability to identify and communicate trends and patterns from reports.
• Strong communication skills and an ability to build relationships - confident working vertically across several internal functions and with suppliers.
• Experienced user of all Microsoft Office tools including Excel, PowerPoint etc
• Time management skills, proven ability to manage critical paths and meet deadlines
• Track record of working independently at times and able to self-motivate
• An ability to be able to identify risks and opportunities within supplier performance and make recommendations voluntarily

THE PURPOSE OF THE ROLE:

This Assistant Supplier Relationship Manager (ASRM) role is positioned within the Commercial Operations function. Reporting into the Senior Supplier Relationship Manager, you will support the Vendor Management Office to develop partnerships and strategic engagement with both Branded and Own Label suppliers. This role also requires the ASRM to business partner with several internal teams across the commercial function, such as Category, Supply Chain, Marketing, Finance and Digital. The role is ideal for an individual who thrives in a fast-paced environment with the resilience to be able to change focus without notice and someone who is passionate about making a difference to customers. Our ambition is for H&B to become a partner of choice for our suppliers and the result will be maximised NPD & investment opportunities. This is a hugely exciting opportunity to contribute positively to the health and wellness of millions worldwide.

KEY RESPONSIBILITIES:

• Reporting into the Senior Supplier Relationship Manager and supporting the Supplier Relationship Manager, within the Commercial operations function
• Deputising for the Supplier Relationship Managers and supporting the Vendor Portal Manager
• Own all internal and external communications via the supplier mailbox and through the Vendor Portal platforms
• Work closely and cross functionally with the trading, supply chain, marketing, digital and operations teams as well as suppliers
• Manage and own the diary management of quarterly business reviews and joint business plans, maintaining the critical path calendar and supplier tiering
• Maintain supplier tiering, keeping accuracy of this data
• Briefing the reporting analyst on the frameworks and required data needed for the P&L’s and quarterly business reviews
• Support category teams to collate all supplier income and track vs forecast and previous year, identifying risks and opportunities.
• Liaise with internal functions to identify incremental supplier investment opportunities across our Omnichannel platforms
• Responsible for creation and distribution of the quarterly Supplier Newsletter
• Support the wider team on event management to own delegate management, communications and sample management etc.
• Manage the creation of new training materials for internal and external stakeholders for new tech solutions, supplier facing initiatives and processes
• Supporting tech data management and cleansing
  Location: We are a fully hybrid organisation with bases in London, Nuneaton, and Burton. We typically expect colleagues to spend at least two days each week in the Nuneaton office. There may also be occasional travel to other locations.

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Schem