Assistant Vice President, Policy Servicing (High Net Worth) - HSBC Life

at  HSBC

Job description

SOME CAREERS GROW FASTER THAN OTHERS.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.
Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Policy Servicing (High Net Worth).
Principal Responsibilities

In this role, you will :

• Manage the administration and policy servicing activities of high net worth products
• Administer processes according to HSBC standards and compliance / regulatory guidelines
• Provide good customer service to the policyowners
• Provide good support to the distribution channels and their business partners
• Conduct customer reviews to ensure customers’ information is up to date
• Support the business in product launches and system enhancement and any initiatives assigned

Responsibilities

• Process customers’ requests for policy changes
• Attend to enquiries from distributors
• Prepare CSV/policy statements and other documents requested by customers and distributors
• Liaise with legal and compliance on collateral assignment related documents
• Prepare fee deduction and other payment instructions
• Liaise with custodians / banks / external asset managers
• Perform customer due diligence reviews and related tasks
• Update of Standard Operating Procedure and servicing forms
• Reporting (internal and regulatory)
• User Acceptance Testing and any other ad hoc projects assigned by the manager

Requirements

• Diploma holder in business or a related field
• Minimum 3 years’ experience in policy servicing team in the life insurance industry
• Familiar with life insurance processes and local regulations and practices
• Highly service oriented, strong organizational skills and ability to multi-task
• Has a strong flair in administrative work. Meticulous and detail oriented
• Good team player with strong interpersonal and communication skills
• Experience in the use of Microsoft Office applications. Life Insurance Policy Administration System, Workflow and Imaging System.

To be considered for this role, the relevant rights to work in Singapore is required.

In this role, you will :

• Manage the administration and policy servicing activities of high net worth products
• Administer processes according to HSBC standards and compliance / regulatory guidelines
• Provide good customer service to the policyowners
• Provide good support to the distribution channels and their business partners
• Conduct customer reviews to ensure customers’ information is up to date
• Support the business in product launches and system enhancement and any initiatives assigne

Responsibilities

• Process customers’ requests for policy changes
• Attend to enquiries from distributors
• Prepare CSV/policy statements and other documents requested by customers and distributors
• Liaise with legal and compliance on collateral assignment related documents
• Prepare fee deduction and other payment instructions
• Liaise with custodians / banks / external asset managers
• Perform customer due diligence reviews and related tasks
• Update of Standard Operating Procedure and servicing forms
• Reporting (internal and regulatory)
• User Acceptance Testing and any other ad hoc projects assigned by the manage