Assistant Vice President - Treasury and Fulfillment Services Operations

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This role is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and/or depository product requests through email channel. These individuals are responsible for handling end to end processing for less complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) as appropriate.

Responsibilities:

• Implements standard/common Treasury product packages for clients
• Monitors progress of implementation and/or end-to-end resolution as applicable
• Responds to implementation requests received by email and questions from internal partners or clients
• Conducts research using various bank systems to enable response to client questions and inquiries

Skills:

• Customer Service
• Oral Communication
• Written Communication
• Active Listening
• Relationship Building
• Critical Thinking
• Collaborating
• Quality Assurance
• Problem Solving
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word

• Implements standard/common Treasury product packages for clients
• Monitors progress of implementation and/or end-to-end resolution as applicable
• Responds to implementation requests received by email and questions from internal partners or clients
• Conducts research using various bank systems to enable response to client questions and inquirie