Assoc Dir of Admissions for Operations & CRM Admin

at  Millersville University of Pennsylvania

JOB SUMMARY/BASIC FUNCTION

The Associate Director of Admissions for Operations and CRM Administrator is responsible for the technical configuration, maintenance, and oversight of the Customer Relationship Management (CRM) application and environment, currently Technolutions Slate. The Associate Director supervises appropriate professional operations team members as well as student workers.
Located in Lancaster County, Pennsylvania, Millersville University of Pennsylvania is one of the 10 public universities of Pennsylvania’s State System of Higher Education. Our pillars of distinction include exceptionally strong student-faculty relationships, numerous programs of distinction, a beautiful campus and vibrant location, and successful job placement for our students. Our students’ success, both inside and outside of the classroom, is our highest priority, and we provide numerous opportunities to facilitate their academic, personal, and social growth and development. Almost 70 baccalaureate programs are available for our 6,000 students to find their path. Approximately one thousand graduate students enroll in 21 master’s and three doctoral programs. Our faculty are highly respected in their fields and dedicated to the success of students in the classroom, research labs, and in campus life. Over 66,000 alumni live in all 50 states and in 72 countries around the world. We seek individuals who embrace and value our EPPIIC values of exploration, public mission, professionalism, inclusion, integrity, and compassion.

Annual Salary: $56,704.00 plus comprehensive benefits starting on the first day of employment, including:

• Health insurance – Low bi-weekly premium. Employees pay 5% of bi-weekly salary for benefit coverage with ability to pay 2.5% when participating in the wellness program.
• Dental insurance – Coverage is free to employee and dependents after 90 days.
• Vision insurance – Coverage is free to employee and dependents after 90 days.
• Group life insurance - equal to annual salary (up to $50,000) at no cost to the employee.
• Voluntary Group Life and Accident Insurance – available for purchase at low rates for additional employee coverage as well as coverage for spouse and children
• Long Term Disability Insurance – available for purchase at low rates with either a 90 or 180-day waiting period.
• Retirement – 2 plans to choose from
• Tuition waiver – employee, spouse, and dependents are eligible.
• Vacation leave– up to 10.4 days accrued for the first year, increases to up to 15.6 days per year after first year.
• Personal leave – up to 5 days per year
• Sick leave – up to 15.6 days accrued per year, including up to 5 days per year that can be taken to care for a family member.
• Holiday leave – up to 12 days per calendar year

The State System Employee Benefits Summary can be found at https://www.passhe.edu/inside/HR/syshr/BenefitSummaries/PEBTFSummary.pdf
At Millersville University we are committed to fostering a learning and working environment that promotes the intersectionality of diversity to foster a climate of inclusion. Employing our EPPIIC values and the principles of Inclusive Excellence, we hold that an inclusive community is a core value that is an essential part of the foundation for our learning and working environment. Millersville University is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression. Individuals from traditionally underrepresented populations are encouraged to apply.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree.
• At least 2 years of experience working in a higher education admissions/recruitment department.
• General familiarity with higher education information systems and/or customer relationship management (CRM) software (i.e., Banner, Peoplesoft, Technolutions Slate).
• Excellent oral, written, interpersonal communication skills.
• Proficiency in Microsoft Office including Word, Excel, Outlook.
• Evidence of a commitment to diversity, equity, and inclusion.
• Ability to work/travel evenings and weekends as needed.
• Ability to work with students of diverse cultures, racial and ethnic groups.
• Demonstrated ability to meet deadlines and exhibit initiative and self-motivation.
• Ability to work independently and in coordination with others.
• Ability to prioritize task and demonstrate a high level of customer service.
• Valid driver’s license.
• Successful completion of three background checks.

PREFERRED QUALIFICATIONS

• Experience managing a caseload of applicants; reviewing applications for admission.
• Experience with CRM systems in higher education, specifically Technolutions Slate
• Bilingual, English and Spanish.

JOB DESCRIPTION

• The primary responsibility of this position is to optimize the Admissions Offices’ instance of Technolutions Slate CRM.
• Serve as the technical and functional lead within the Admissions office for Technolutions Slate CRM, BANNER, and Axiom Elite Data Integration Services. Work closely with information technology on system implementation and integration when necessary; manage all data migration processes from Slate to BANNER.
• Create import and export source formatting for Slate CRM, which includes bringing in data from various additional Enrollment Management vendors.
• Manage Millersville’s internal Slate application. Manage process for semester-based revisions to data on the application and manage the online payment portal. Manage the yearly creating of and maintenance of external applications. Serve as the liaison for external application vendors.
• Manage and perform data integrity assurance tasks to ensure commonality regularly between all student information systems .
• Manage data integration between Slate and Banner, including creating and managing source configuration for Axiom Data Integration and creating and scheduling document exports for applicants to transmit document imaging from Slate to the university imaging system.
• Responsible for development of queries, forms, configurations and reports used by admission counselors and student workers/call center to manage their phone call interactions with their prospective students.
• Deliver ongoing training related to best practices with Technolutions Slate for admissions and other key university departments.
• Work collaboratively with Institutional Research and Information Technology to report accurate data to PASSHE when appropriate. This includes assistance, when necessary, with the AOD/SIMS data upload and definitions of data elements for reporting from an admissions perspective.
• Act as liaison between undergraduate admissions and various departments on campus who utilize Slate for their operation. This includes Student Success Programs, University Honors College, Athletics, Orientation and Transition Programs, Housing and Residential Programs, and Student Financial Services.
• Serve as the technical lead for Admissions’ inquiry generating vendors. Oversee the inquiry pool coding, tracking and communication flow.
• Serve as the technical and functional lead for Admissions’ operations vendors.
• Attend appropriate and assigned technical and functional training events and conferences.
• Create and share query extracts in support of data and communications population/audience requests.
• Support Communications and Marketing team with establishment and maintenance of Slate-based campaigns and communications.

• Seasonal limited physical effort required.
• Limited exposure to physical risks.
• Work is normally performed in a typical interior/office work environment.
• Ability to sit and/or stand for extended periods of time.
• Ability to present in front groups of people.
• Basic math skills (add, subtract, multiply, divide)
• Understanding of written directions.
• Must be able to travel as required.
• Must be able to lift/pull/push up to 10 to 25 pounds.
• Dexterity of hands and fingers to operate a computer keyboard and mouse.