Associate Account Manager (EMEA) (m/f/d)

at  SkyCell AG

Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.
Our goal? To continue to advance towards zero loss in the pharma supply chain, worldwide.
If you are an Associate Account Manager with strong communication and multi-tasking skills who is passionate about customer satisfaction and thrive on developing relationships and identifying potential opportunities - this could be the role for you:

WHAT WE CAN OFFER YOU:

• Interesting job profile entailing a lot of responsibility
• Interdisciplinary and diverse projects
• Global and international environment
• Possibility to work for an environmentally conscious company
• Unique possibility to actively shape processes
  Why SkyCell:
  We are looking for people who challenge the status quo and thrive on making a difference to people and the world around us. That’s where our Account Management team play a pivotal role and you could be a part of it.
  Our Account Management Team is the face of our company and plays a key role as we represent our vision, mission and values to our Clients. We are responsible for building, maintaining and continuously strengthening relationships with all our Clients - and with our internal stakeholders we ensure we always find the most suitable and commercially viable solutions. The Account Management Team is the crucial link between our Clients and internal departments, ensuring the smooth execution of shipments and providing clear communication between all stakeholders dedicated to achieving full Client’s satisfaction. Given our Client’s focus is on developing & delivering lifesaving medicine to their patients, our focus is to deliver the medicine in a timely, safe, secure and sustainable way.
  We are Innovative Award Winners:
  We’re driven by our core values and guided by our collaborations, purpose, and employees. Our commitment to changing the face of medical supply chains, making them safer, more secure, and more sustainable resonates strongly with every one of our employees; we’re therefore incredibly proud to have been certified as a Great Place to Work alongside being awarded a sustainability rating of Platinum by EcoVadis.
  If you would like to know more about us, visit www.skycell.ch and search #WeAreSkyCell on LinkedIn.
  To become part of our journey and make a difference – click apply and we will be in touch!
  Please contact Lucy Slough, Talent Acquisition Specialist if you have any questions (hr@skycell.ch).
  SkyCell AG is proud to be an equal opportunities employer, we celebrate and support diversity and are passionate about creating an inclusive environment for all employees. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, disability, or any other applicable legally protected characteristics.
  For this position we only consider direct application

Act as a primary contact for Small Accounts:

• Introduce SkyCell and our services in case of new enquiries
• Identify client potential and either follow up or hand over to Business Development, depending on the opportunity size
• Create and share offers for Small Accounts based on a general tariff and follow up with the client
• Support the client and internal departments to ensure smooth shipments and collaboration

Support Business Development with Medium Sized Accounts:

• Accounts onboarding & lane implementation after the commercial agreement
• Liaise with internal teams and the client to ensure seamless business transition
• Ensure process alignment and awareness of responsibilities for all involved parties
• Escalation point for incidents and irregularities
• Provide forecasting on existing lanes
• Create & maintain client SOPs
• Handle damages & claims towards clients
• Follow up on payment accuracy
• Identify opportunities for continuous improvement
• Create & distribute Internal / External Reports
• Support the Commercial Teams when required