Associate Account Manager MENAT (Dubai or Riyadh Remote)

at  Turnitin LLC

Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.
Job Description
Supported by Sales leader, drives new business efforts and account management/client success efforts across a small defined geographical territory, working to maximise opportunities for growth against a strategic growth plan with new and existing clients, manages all client/customer interactions, demos, meetings, etc. to close out the sale, then hands to T&I team to implement and then manages the account to optimise Client Success, working on renewals/upsell and cross-selling activity.

QUALIFICATIONS

• Bachelor Degree with one to three years of experience in a customer facing role preferably within the education sector.
• Previous experience in working with CRM. Preferably SalesForce.
• Fluency in Arabic and English. French is a plus.
  Additional Information

• Forecasts, owns, and achieves annual sales targets within territory. Generates and closes qualified leads to expand business throughout assigned territory from new and existing clients. Developing daily plans which utilise sales best practices to optimise sales calls and time.
• Coordinate and align with Senior Account Managers in the region to build a pipeline of new business through inbound, warm leads and outbound prospecting via a multi-touch strategy, using various media to drive and attract potential new business, working with the SDR team to successfully qualify opportunities through effective and personalised discovery. Leaning into the needs of the client and understanding their pain points and levers in order to craft the best solution to their needs.
• Targets, builds and maintains lasting relationships with potential new and develops the relationship with existing clients. Navigating educational institutions to sell the right products to the appropriate stakeholders, quickly identifying the decision makers. Upselling and cross-selling with existing clients.
• Support the Senior Account Managers in the region by working closely with the immediate team and internal stakeholders including technical support, Accounting, marketing, T&I, Sales Engineers and Product Solution Specialists to ensure a first class client experience (speedy responses, complete responses, accurate, well presented data and carefully worded professional communications).
• Carry out Pitches and Product Demonstrations which have been tailored to meet your customer’s pain points and needs.
• Effectively communicate our unique value proposition through social channels, onsite/online pitch/demos and industry events.
• Support the Senior Sales Managers in the region in managing essential data tracking activity and progress in Salesforce CRM and any other systems required, covering prospecting, forecasting, quoting, administration, and account metrics. Provide accurate forecasts and sales activity data by documenting sales activity within company CRM.
• Keep up-to-date with and leverage developments in the territory such as growth opportunities, market trends, channel partnerships, and State/Government policy changes.
• Working with SDR and Sales Operations functions, carry out strategic research to maintain the pipeline and drive your sales activities.
• Meet or exceed quarterly and annual sales goals.
• Participate in network building opportunities within territory including, but not limited to, conferences, trade shows, on-site campus visits, group presentations, and industry functions.
• Identify and report trends to Product Owners and Executive team to develop our products and roadmap.
• Carefully develop itineraries and effectively utilise personnel and other resources to achieve sales objectives - making effective use of time, especially when on the road and in person.