Associate Account Manager

at  Tribepad

Job Introduction
Why Tribepad?
Our ethos is People first, product second, and profit third.
We have an exceptional team of talented people with a customer list that shows how brilliant our products are (Greggs, Northumberland County Council, the Met Office and DFS to name but a few.).
Our mission is to provide faster, fairer and better recruitment for all.
We are proud to shout about our newest accolade in 2024 for ‘Best Enterprise ATS’ won at the IHR Supplier Awards. We’ve also worked hard to achieve our ISO27001, ISO9001 and ISO14001 accreditations.

What we can offer

• A great salary (£28,000 to £30,000) + commission (OTE - 50% of Salary);
• Home-based/Hybrid working.
• We will set you up with what you need to allow you to work from home, in the office or both.
• Matched pension contributions, up to 7.5% with the opportunity for you to pay in even more if you wish.
• 28 days’ holiday with Bank Holidays on top.
• For 2024, Summer Half Day Friday’s.
• Westfield cash plan.
• Parental leave policies.
• Group Income Protection Insurance.
• Project Management specific courses.

A bit about what you will do
Long-term partnerships with our clients and referral sales are how we’ve grown. So, having the best people to look after our clients is critical. That’s where you come in.
As an Associate Account Manager, you’ll be responsible for building lasting relationships with client stakeholders at all levels. You’ll also need to be organised, motivated and good at working with colleagues to solve problems and deliver new projects. Success will be measured by client satisfaction, retention and revenue growth.
You’ll report to the Head of Account Management and will be responsible for maintaining strong, positive and profitable relationships with 30-50 clients of varying size and spending levels.
The role is home-based with an expectation of travel to Sheffield HQ once or twice a month.

Key Responsibilities

• To retain and grow existing client relationships, understand the client’s needs and ensure our software is best configured to meet these needs.
• To introduce and demonstrate new products and features to customers.
• To train or arrange training with the customer and their users.
• To produce project proposals including functional stories, for customer-required projects, engaging with all Tribepad stakeholders to determine costs and delivery timescales.
• Using CRM and other tools, maintain records of customer contacts including questions, issues, config change requests and new feature requirements.
• To manage and swiftly resolve any client escalations.
• To provide regular updates to the business on customer satisfaction and issues that need resolving.
• Provide advice and guidance on customer recruitment processes and how they can be adapted/evolved to work best within the Tribepad systems.
• To take end-to-end ownership of internal work requested of you, escalating any dependencies and risks where relevant.
• Be positive and professional at all times with customers and colleagues.
• Deal with occasional evening & weekend queries from customers.
• To support Tribepad in meeting its environmental targets.

About you

• Essential

GOOD WORKING KNOWLEDGE OF MS OFFICE / GOOGLE SUITE.

• Desirable

• To retain and grow existing client relationships, understand the client’s needs and ensure our software is best configured to meet these needs.
• To introduce and demonstrate new products and features to customers.
• To train or arrange training with the customer and their users.
• To produce project proposals including functional stories, for customer-required projects, engaging with all Tribepad stakeholders to determine costs and delivery timescales.
• Using CRM and other tools, maintain records of customer contacts including questions, issues, config change requests and new feature requirements.
• To manage and swiftly resolve any client escalations.
• To provide regular updates to the business on customer satisfaction and issues that need resolving.
• Provide advice and guidance on customer recruitment processes and how they can be adapted/evolved to work best within the Tribepad systems.
• To take end-to-end ownership of internal work requested of you, escalating any dependencies and risks where relevant.
• Be positive and professional at all times with customers and colleagues.
• Deal with occasional evening & weekend queries from customers.
• To support Tribepad in meeting its environmental targets