Associate Business Process & Continuous Improvement Specialist - US

at  Moen

COMPANY DESCRIPTION

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

JOB DESCRIPTION:

Come join our dynamic team as the Associate Business Process & Continuous Improvement Specialist, where you’ll be at the forefront of driving positive change within Fortune Brands Innovations Customer Service teams. You will collaborate with teams, and have the exciting opportunity to lead various initiatives and projects aimed at enhancing efficiency and effectiveness. Collaborating with Customer Service leaders, you’ll play a pivotal role in analyzing and optimizing systems, processes, and team dynamics to ensure continuous improvement and exceptional service delivery. If you’re passionate about making a meaningful impact and thrive in a collaborative environment, this role is perfect for you!
Position location: Remote

BASIC QUALIFICATIONS:

• Associate degree with 3 years combined process improvement, continuous improvement or project management experience within a customer contact center.
• Demonstrated experience with Contact Center ERPs like SAP, Oracle, E21.
• Demonstrated business acumen with the ability to navigate ambiguity and adapt to change.
• Demonstrated experience building relationships across all organizational levels.
• Strong verbal and written communication skills at all organizational levels.
• Strong influence, time management, and project management skills.
• Strong problem-solving, analytical, and organization skills with the ability to prioritize work.
• Intermediate Microsoft Office Suite Skill (Word, Excel, Teams, PowerPoint, Outlook, Forms)
• Ability to travel on occasion.

PREFERRED QUALIFICATIONS:

• Bachelor Degree
• Professional certification in process improvement, continuous improvement or project management (Six Sigma, Lean CBPP, CPP, CPMP).
• Experience with Lean, Six Sigma, or Kaizen methodologies.
• Experience with process mapping, Value Stream Mapping, and Process flowcharts.

COMPANY DESCRIPTION:

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

WHAT YOU WILL BE DOING

• Investigate operational shortfalls, issues, complaints in current business processes and systems independently.
• Analyze business data, processes, and system performance autonomously to identify efficiency opportunities.
• Partner with the Continuous Improvement team independently in order to research, recommend, develop and implement innovative efficiencies to streamline processes, maximize system performance, and reduce manual touches.
• Partner with the Continuous Improvement team, IT, and business leaders for new process and system development.
• Present efficiency opportunities, track progress, and influence stakeholders for successful outcomes using self guided judgement.
• Develop comprehensive operating procedures, process maps/flow charts, business process diagrams, and process improvement roadmaps autonomously.