Associate Chief Operating Officer at Dr. P. Phillips Hospital

at  Orlando Health

Position Summary:
The Associate Chief Operating Officer is a member of the administrative team and will serve on various committees of Dr. P. Phillips Hospital. On a consistent basis, the Associate Chief Operating Officer will collaborate with Orlando Health leadership, Dr. P. Phillips Hospital President and administration, the hospital management team, hospital medical staff leadership and the medical staff.
Key components of the Associate Chief Operating Officer include monitoring of quality, patient satisfaction and budgeting standards, while managing to achieve hospital and organization wide goals.

EDUCATION

• Master’s degree is required.

EXPERIENCE

• Six (6) years of experience in management of a clinical, allied health, or support service department required.

• Provides operational support of two Orlando Health Free-Standing Emergency Room locations - Osceola and Randal Park.
• Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
• Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
• Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
• Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
• Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
• Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
• Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
• Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members.
• Participates in professional, collegiate, and community activities.
• Develops/implements personal goals/objectives that support the organization’s strategic & operating plans, and patient care services.
• Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
• Provides accountability and coordination of allied health and support services within the hospital.
• Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
• Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
• Develops staff to make effective decisions and delegates authority to lowest appropriate level.
• Acts as resource person and role model for staff.
• Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff, and the organization.
• Participates in meetings where discussion is held regarding hospital’s mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of the hospital.
• Serves as a member of various hospital and organizational committees.
• Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience