(Associate) Client Delivery Manager (f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

You will be the main point of contact for SAP’s private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC), and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan, and steer the engagement together with your customers. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

Your main goals will be customer satisfaction and commercial success while driving end-to-end customer engagement through onboarding, run, and renewal phases. You will have three main areas of responsibility:

• Engagement Management: Plan & review services in accordance with the customer’s requirements, manage Stakeholders
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
• Account Management: Commercial account management and increase of customer satisfaction

Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission-critical SAP landscapes.