Associate, Client Experience (Career Returner Program)

at  BlackRock

Description
About this role
Location: Edinburgh
Opportunity: 6-month Contract
Start Date: Monday September 16 2024
Application Closing Date: June 23 2024
BlackRock is delighted to partner with Career Returners on their returner Program, as they recognize talented professionals with different backgrounds and experiences bring a unique and valued perspective to BlackRock.
About the BlackRock Returner Program
The Returner Program is designed to encourage and support a return to full-time work through a six-month paid Returnship starting in September 2024. The returner program acts as a feeder to full-time permanent employment (subject to individual performance and market conditions).

How we will support you:

• We will offer a variety of employee networks to help you integrate into the business and culture
• Provide a mentor and buddy for your day-to-day questions
• Provide coaching and peer support

Eligibility criteria:

• A career break of at least 24 months (no upper limit). During your career break you may have been working small-scale around other commitments or have not done any paid work.
• Prior experience in Investment Management or Financial Services
• You must have the right to work in the UK to apply for the program.

About Client Experience:
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
– Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform
– Client Experience Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively
– Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
– Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, AI, marketing, business and change management.
Team Overview:
Your team sits within CX Delivery and in partnership with the Client Businesses, is responsible for, the oversight of the servicing of the firm’s UK Family Office, Endowment & Foundation clients. This includes service delivery, developing service solutions, and the enhancement of the client experience.
Your Responsibilities:

You will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of the team in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent client coverage. You will also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed.

• Build relationships, foster connectivity & manage expectations with clients
• Navigate BlackRock to develop solutions to service challenges, making the firm feel small to clients
• Drive the agenda on client experience ensuring transparency and execution in any client communication requirements
• Participate in regulatory, platform, and client related projects
• Own client service experience and handle any responsibilities that the CX Delivery team have relating to implementation impact on our client arrangements
• Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams
• Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners
• Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach

Your Experience:

• Prior experience in a financial services role, ideally with client servicing responsibilities
• Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once (further training and guidance will be provided)
• BA/BSc equivalent
• Efficiently handle deadlines and pose ability to work independently for routine client projects
• An interest in the financial services/investment industry and a desire to learn, both independently and in group settings
• A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team
• Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creativity
• Good oral and written communication skills

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

Please refer the Job description for details