Associate Community Manager (m/f/d) - #5756

at  Bigpoint GmbH

YOUR JOB

We are looking for a Community Manager to join the DSO team in Hamburg. This role is responsible for growing our player community and establishing a bond between the DSO team and the community, keeping the player community up-to-date, collecting their feedback, and communicating that feedback to the game team. The Community Manager engages the players, building a great relationship with and amongst them so that they enjoy playing the game even more. They also document the community’s development and adjust the game’s communication strategy accordingly. This role provides a good opportunity to demonstrate creativity, for example, by coming up with ideas for community entertainment (both online and offline), live casts, contests, and so on. The ideal candidate will have excellent communication skills, familiarity with community KPIs, great organizational skills, and the ability to be a team player who keeps a calm head when the going gets tough.

REQUIREMENTS

• Strong communication skills, especially with people from different cultural backgrounds and/or professional disciplines
• Good understanding of a Community Manager’s role throughout a game’s life cycle
• Advanced knowledge of social media platforms and tools, as well as demonstrated skills in creating content for social media
• Familiarity with statistics and the most important KPIs relevant to Community Management and social media
• At least 2 years of experience in Community Management; prior experience with MMO games is a plus
• Solid technical understanding, and the ability to communicate your knowledge effectively to users
• Experience with MS Office, content management systems, and Community Management-related analysis tools
• Fluent spoken and written English, German and Chinese.

ABOUT US

With over 410 million registered players and over 50 games, Bigpoint is one of the leading developers and publishers of free to play games in the world. Being part of the Yoozoo group, we believe that everybody should be able to play great games and, with an uncompromising focus on quality, strive to push the boundaries of gaming, exceeding our players expectations with fun, accessible and innovative content

• Build up and maintain the DSO player community
• Develop a communication strategy geared to the game’s target audience
• Take responsibility for communication over all community channels (forums, boards, social media, blogs, etc.) and keep the game’s players, support agents, and moderators appropriately up to date
• Constantly attempt to improve the community’s mood
• Find creative ways to address and/or solve any community-related issue
• Proactively seek to establish a dialogue with our players, informing them of new developments, getting their responses, and compiling the community’s feedback for delivery to the developers
• Entertain the community (events, contests, surveys, live-streaming, etc.
• Confidently handle the game’s social media presence
• Stay up to date on trends (such as twitch.tv)
• Work closely with our international team of internal and external support professionals
• Interface efficiently with the PR, Marketing, social media, Customer Care, Business Intelligence, and CRM departments, as well as external brand evangelists.