Associate Consultant - Tech Academy

at  CDW

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. The #1 name in Canada for IT services and solutions, we are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.
Working in a technical administrator capacity at CDW means joining some of the brightest, best, and most diverse technology minds working in IT today. The Associate Consultant role is a combination of pre-sales and professional services delivery. You will work with our Solution Architect team to build IT solutions that meet our customers’ business needs and then deploy them.
This role is an exceptional opportunity to showcase your excellent customer service abilities and proactive approach to getting results. At CDW, we proudly put customers first and our IT customer-service careers on the fast track.

WHO WE ARE

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.

• Help customers in their overall technology strategy; Support customers’ meetings where customers and their vendors engage in strategy discussions.
• Assist the technical lead on Client facing and pre-sales opportunities
• Working with vendors, customers, and team members on project implementation
• Partner with the team to assist in designing enterprise-class solutions
• Assist in the delivery of professional services including installation, configuration, performance analysis, and troubleshooting
• Document and update technical procedures, administrative processes, configuration management, and provisioning
• Continuous development of technology/product knowledge