Associate, Customer Experience, German Speaking
at Restoration Hardware
Reading, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Sep, 2024 | Not Specified | 17 Jun, 2024 | 1 year(s) or above | Customer Service,Microsoft Office,Salesforce,Communication Skills,Flexible Schedule,Confidentiality,German | No | No |
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Employment Type:
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Description:
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
OUR REQUIREMENTS
- 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
- Poise and confidence to interact with high-end customers while maintaining confidentiality
- Fluency in German, written and verbal
- People and relationship-driven
- Driven to deliver first-class service and exceed customer expectations
- Ability to recognize and respond to multiple priorities
- Exceptional analytical, problem-solving and decision-making skills
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- Commitment to Quality with exceptional attention to detail
- Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
- Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
- Ability to travel to the nearest gallery as needed
Responsibilities:
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationshipsQualify and educate potential design customers on services offered by RH Interior Design
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Reading, United Kingdom