Associate Customer Operations Specialist

at  Ascend Performance Materials

Ascend Performance Materials is a global leader in the production for high quality Nylon 6,6 resins and compounds used as Plastics for automotive components, cable ties, electrical & electronic components, kitchenware, caps, zippers as well as fibers for apparel, tire reinforcement, airbags, carpet and many technical applications. Our company has a long history in the manufacture of Nylon 6,6. Today, the Company is more focused than ever before on customers - to understanding their unique challenges in the market, to developing product solutions that address their market needs, and to provide excellent customer and technical service. Ascend is committed to provide the world of high value polymer materials in a safe, responsible and sustainable way. Our integrated supply chain is grouping procurement, supply chain, operations under the same organization. We act as one team to serve customers quickly and efficiently.
Job Description:
The key objective of the role is ensuring proactive and timely communication to customers and be the interface with internal functions to ensure high on-time delivery and customer satisfaction.

The Customer Operations Specialist function offers the following tasks and responsibilities:

• Ensure the permanent interface with the customer from account creation until the invoicing
• Create customer accounts and maintaining them up to date
• Entering customer orders in the system, proactive communication, replying within 24hours, ensure that order books are up-to-date and shared with the customer
• Follow-up on orders from A to Z (from reception of the order to the delivery/Invoicing), ensuring perfect order execution to meet the customer requested date and timely invoicing
• Drive resolution to reach customer satisfaction, escalate in case of need
• Management and entering complaints
• Interface with logistics providers and site schedulers in EMEAI/USA
• Consider legal and administrative requirements related to national and international shipments
• For import/export: manage bookings and track shipments to ensure on-time arrival, manage credit process and coordination of documentation, interface with banks
• Consignment stock management as needed
• Work closely with the commercial team
• Participation in ad hoc projects aimed at improving procedures and working methods or reducing costs

Profile description:

• “Customer Oriented” and highly focused on providing a great customer experience
• Enthusiast and communicative, self-driven
• Excellent problem resolution skills
• Team player: you have a broad outlook, a proactive attitude, and a sense of team-spirit
• Open to change, flexible and capable to adapt to new/unforeseen situations
• Working knowledge of SAP software (SD module)
• Proficiency in Microsoft software (Excel, Word & Outlook in particular)
• Good proficiency in English, able to have a professional conversation on the phone and via mail
• SAP experience is a must

At Ascend Performance Materials, we value transparency and fairness in our hiring process. We do not accept unsolicited resumes from third-party recruiters, search firms, or staffing agencies. Any resumes received from such entities will be considered the property of Ascend Performance Materials, and we will not be obligated to pay any fees for such submissions. Our Talent Acquisition Team actively engages with preferred recruitment partners who have established agreements with us. We encourage all interested candidates to apply directly through our official channels to be considered for any open positions.
Skills Summary:
About Us:
Ascend Performance Materials is the premium provider of high quality chemicals, fibers and plastics. With world scale integrated manufacturing facilities we are able to develop new products from our core technologies, and provide flexibility to respond to the expanding needs of customers. Ascend has global sales and distribution facilities across the globe and six manufacturing facilities globally. As a privately-held company, our people do big things and make big decisions, often much earlier in their careers than at larger companies. Ascend Performance Materials offers team members the opportunity to contribute in big, meaningful ways—all within a stable and growing business.
Why work at Ascend?
Our vision is to be the recognized leader in the nylon 6,6 value chain, creating new possibilities with PA66 for everyone, everywhere, every day. We achieve that through living our Ascend values.
We care. We operate safely with high integrity for our employees, our customers and our communities. Our people are our greatest assets, and our Total Rewards Program extends beyond traditional benefits to include access to on-site medical clinics at our U.S. facilities, a global wellness rewards program and Performance Matters, an employee-driven recognition plan. Our Commitment to Zero demonstrates our belief that is it possible to operate with zero personal injuries, zero process safety incidents and zero environmental releases. And the Ascend Cares Foundation, led by Ascend employees, supports Ascend families in times of need, provides inspiring opportunities for community engagement and facilitates community leadership.
Customer-focused. We exist for our customers; they drive our actions. Their success is our success. Our plastics and chemicals are building blocks that help make everyday essentials safer and more sustainable, and we constantly strive to develop new and innovative products to meet the future needs of our customers. And that customer focus doesn’t only apply to the marketplace – it also applies to how we treat our colleagues and our fellow community members.
Better every day. We invest in our people and our processes to improve every day. A2E, our continuous improvement program, guides the way we do business. And this way of problem solving applies not only to our manufacturing practices but also to our commitment to developing our people. You’ll see it during your career at Ascend in our leadership development, skills training and mentoring programs
Agile. We think broadly and lead proactively in a constantly evolving organization and industry. Agility doesn’t mean simply working quickly – it means critical thinking, creative problem solving and novel approaches to everyday challenges.
One Ascend. All together, with a common set of goals and an eye toward the future. We don’t accept silos. We look for ways to share across departments, sites and geography. This means you won’t be boxed into a single role at Ascend – you could get the chance to work with teams across the globe to improve the way we serve our people, our customers and our communities.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws

• Ensure the permanent interface with the customer from account creation until the invoicing
• Create customer accounts and maintaining them up to date
• Entering customer orders in the system, proactive communication, replying within 24hours, ensure that order books are up-to-date and shared with the customer
• Follow-up on orders from A to Z (from reception of the order to the delivery/Invoicing), ensuring perfect order execution to meet the customer requested date and timely invoicing
• Drive resolution to reach customer satisfaction, escalate in case of need
• Management and entering complaints
• Interface with logistics providers and site schedulers in EMEAI/USA
• Consider legal and administrative requirements related to national and international shipments
• For import/export: manage bookings and track shipments to ensure on-time arrival, manage credit process and coordination of documentation, interface with banks
• Consignment stock management as needed
• Work closely with the commercial team
• Participation in ad hoc projects aimed at improving procedures and working methods or reducing cost