Associate Customer Success Representative Spanish Everyday Banking

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking proficiency in Spanish/Englis

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
• Basic Microsoft Office Skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Good attention to detail and accuracy skills
• Ability to quickly learn business operations and processe

Wells Fargo is seeking an Associate Customer Success Representative Spanish in Everyday Banking as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
• Regularly receive direction from management, escalate questions and refer more difficult issues to staff
• Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
• Interact with experienced representatives on difficult issues
• Be responsible for coaching new hires and less experienced staff
• Respond to inquiries and issues from customers

Testing:

• A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
• Must be able to pass the Spanish Speaking Proficiency Exam administered by a third-party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential.

Compensation:

• Starting rate $20.00 per hour

Training and Schedule:

• You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training class starts on 05/06/2024 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
• We’re open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Required Qualifications:

• 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking proficiency in Spanish/English

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
• Basic Microsoft Office Skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Good attention to detail and accuracy skills
• Ability to quickly learn business operations and processes

Job Expectations:

• Must be able to attend full duration of required training period.
• Must take and pass required Spanish language assessment

Work Location:

• 2202 W. Rose Garden Ln. FL2 Phoenix AZ 85027