Associate Customer Support Technician

at  Applied Systems Inc

Job Description:
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for an Associate Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

WHAT YOU’LL NEED TO SUCCEED

We’re looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• 1 year of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• High school diploma or equivalent – A degree in Accounting or Finance is desirable
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
• Experience with accounting, workflows such as invoicing, reconciliation, client, receivables, payables, receipts and disbursement
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• A background working with accounting software such as QuickBooks
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
• Ability to plan and organize technical projects; experience with deadlines for project completion
• Familiarity with the insurance industry

WHO WE ARE

Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Assist customers with accounting software issues by getting to the root of their problem and walking them through steps to reach a resolution
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary