Associate Director, Admissions

at  Archer Education Inc

THE COMPANY

Archer Education partners with colleges and universities across the US to help them reach further, recruit smarter, and grow faster through targeted digital enrollment marketing solutions. If you’re looking for a meaningful career, where you’ll have the freedom, flexibility and support to thrive – all while having fun and working with some pretty awesome people, then Archer Education might be right for you. Archer offers competitive salary, excellent benefits, referral bonuses, tuition reimbursement, and a fun, casual work environment.
Since 2007, Archer has developed a reputation as innovative, dependable and always willing to go above and beyond for our partners. As we grow, it is more important than ever that we focus on these areas, and doing so requires amazing people who also are innovative, dependable and willing to go above and beyond. We are a culture that values experience and knowledge, and we need someone who can make an immediate impact and help us continue delivering a high-quality experience that exceeds expectations.

THE REQUIREMENTS

• Bachelor’s Degree
• Experience overseeing leadership roles
• 8+ years of admissions, customer service, or sales experience
• 2+ years management experience
• Thorough knowledge of the college admissions process
• A proven track record of achieving measurable results in a fast-paced, deadline-driven department
• Commitment to customer service with a continuous focus on improvement
• Demonstration of effective verbal and written communication skills
• Strong ability to motivate others
• Ability to manage multiple database systems
• Ability to train and support other staff members
• Strong quantitative, analytical and reporting skills
• Demonstration of strong planning, initiative, and problem solving skills

THE ROLE

The Associate Director of Admissions will oversee the admissions leaders in order to effectively manage and execute the enrollment process. This position will regularly support, strategically plan and collaborate with partner campuses, and will develop, train and maintain quality staff. The Associate Director of Admissions will enhance and maintain effective communication and relationships within the OPR team.
This is a full-time remote role, but we do have offices in Kansas City and San Diego for those that prefer an office environment. We also have growing teams in Los Angeles and Denver.

THE RESPONSIBILITIES

• Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university
• Make strategic and operational decisions to ensure execution of an efficient and student focused admissions process
• Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools
• Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions
• Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs
• Ensure admissions staff is exercising discretion within process and following compliance guidelines
• Establish self as a resource for the OPR team and partner schools
• Responsible for quality assurance of the team (listening to phone calls and providing feedback)
• Handle escalated student or staff concerns
• Interview, hire, and train new staff and leaders
• Oversee the daily operations of admissions team
• Provide constructive and timely performance evaluations
• Handle discipline and termination of employees in accordance with company policy
• Provide work direction and problem-solving assistance to other individuals
• Supervise staff, including scheduling and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminations.