Associate Director - Relationship Manager - Banking

at  Moodys

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
The position is part of the Moody’s Global Sales and Customer Service Group.
We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as corporations, government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.
This role is responsible for managing the full sales lifecycle process of a client account base and growing our existing client relationships into long-term strategic partnerships, as well as bringing on board new logos from the untapped market within the South African & Mauritian territory.

Responsibilities:

• Drive strategic engagement and commercial relationships in key customers.
• Identify, negotiate and deliver opportunities that benefit both the customers and Moody’s.
• Deliver an enterprise proposition to customers that addresses their specific and strategic needs.
• Establish C-suite dialogue and relationships, connect more deeply into customer; bring knowledge, network into Moody’s.
• Find new opportunities through strategic projects to scale against core customers.
• Build deep understanding of customer business, and ensure highest levels of customer satisfaction.
• Advocate for the customer within Moody’s, and act as Moody’s ambassador in customer’s enterprise.
• Grow the customer base by approaching new prospective (white space) clients within the territory and bringing them on board as Moody’s customers.
• Connect customer into Moody’s: be the relationship leader and escalation point, who makes connections to address opportunities, resolve issues and lead the engagement.
• Build, lead, influence the wider Moody’s team; know whom to engage, how to engage them to ensure delivery for customer.
• Leverage deep insight into the Banking and NBFI sectors to uncover opportunity and risk for customer and translate into strategic or tactical execution.
• Maintain a strong discipline with regards to building pipeline, forecasting, and reporting to management.
• Represent company at industry and company sponsored events, as required.
• Quarterly travel to London is required.

Qualifications:

• Bachelors’ degree in Finance, Economics or related area required.
• A Moody’s employee at this level would typically have 7+ years’ experience in a sales role within a software/services organization with a successful track record in sales, preferably selling to Financial Institutions.
• Understanding of how Financial Institutions leverage credit research, quantitative models and fundamental data to support a variety of risk assessment processes.
• Ability to sell on a needs/solutions approach.
• Ability to influence key decision makers during the full life cycle of the sales process.
• Experience in strategic selling / complex sales cycles.
• Strong presentation and negotiation skills as well as outstanding client relationship management experience.
• Strong communication skills, both oral and written, in-person and virtual.
• Ability to maintain momentum with clients on a remote basis through continued persistence and resilience.
• Creative problem-solving skills and ability to diagnose issues and develop solutions.
• Ability to multi task and meet deadlines.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary

• Drive strategic engagement and commercial relationships in key customers.
• Identify, negotiate and deliver opportunities that benefit both the customers and Moody’s.
• Deliver an enterprise proposition to customers that addresses their specific and strategic needs.
• Establish C-suite dialogue and relationships, connect more deeply into customer; bring knowledge, network into Moody’s.
• Find new opportunities through strategic projects to scale against core customers.
• Build deep understanding of customer business, and ensure highest levels of customer satisfaction.
• Advocate for the customer within Moody’s, and act as Moody’s ambassador in customer’s enterprise.
• Grow the customer base by approaching new prospective (white space) clients within the territory and bringing them on board as Moody’s customers.
• Connect customer into Moody’s: be the relationship leader and escalation point, who makes connections to address opportunities, resolve issues and lead the engagement.
• Build, lead, influence the wider Moody’s team; know whom to engage, how to engage them to ensure delivery for customer.
• Leverage deep insight into the Banking and NBFI sectors to uncover opportunity and risk for customer and translate into strategic or tactical execution.
• Maintain a strong discipline with regards to building pipeline, forecasting, and reporting to management.
• Represent company at industry and company sponsored events, as required.
• Quarterly travel to London is required