Associate Engineer, Remote Support

at  Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description

• Phone and email technical support for customers in troubleshooting and solving issues related to Rockwell Automation products.
• Simulation and analysis of clients’ issues using available resources.
• Research, verification, and resolution of reported issues.
• Documenting technical solutions and best practices.
• Cooperation with technical teams and Customer Care.
• Continuous improvement in products and technologies is required to provide high-level support for customers