Join Our Mission: Breaking the Mold of State Service!
Who We Are: The Unemployment Insurance Command Center Division (UICCD) stands at the forefront of service excellence and is dedicated to providing critical support to the citizens of California. We are a pivotal hub, forecasting call volumes and service demands while strategically managing resources to uphold our standards of quality and performance. At UICCD, our commitment extends beyond mere operations; we ensure the impeccable delivery of customer service through sophisticated workload forecasting, comprehensive reporting, rigorous quality assurance, and advanced contact center and workforce management. We are passionate about elevating the customer journey and employee experience and implementing cutting-edge practices and technologies to set benchmarks in service delivery. You can be a part of this exciting endeavor!
Our Team’s Vision: Within the UICCD, the Strategic Operations and Customer Experience Group is a dynamic core of innovation and strategic operations. Comprised of dedicated units focused on both customer and employee experiences, our group spearheads communications for external and internal stakeholders oversee continuity in workload and performance management and champions the adoption of industry-standard best practices. Our mission is clear: to revolutionize how services are delivered, ensuring reliability and excellence across every interaction.
Role You Will Play: As an Innovation and Strategic Operations Analyst, your role is to drive transformation. You will play a crucial part in the evolution of the Request for Eligibility Information and Electronic Determinations projects. Your day-to-day tasks will involve reviewing current processes, analyzing them for efficacy, and recommending enhancements that will redefine how we operate. You will craft metrics and reports that not only measure success but guide our future strategies. Collaboration is not just encouraged; it’s essential; you will work alongside both internal teams, like the Information Technology and Public Affairs branches, and external contractors to ensure seamless integration and execution of new systems and ideas. Your insights and contributions will be valued and integral to our success.
Bring your zeal for business process improvement, your strategic mindset, and your project management acumen to a position that offers more than just a job - here, you’ll ignite widespread impact, directly improving the lives of millions in California. Your work will shape the efficiency and effectiveness of our services, making a real difference in the lives of those who rely on us.
Are You Ready to Make a Difference? If you are driven by innovation, motivated by challenging yet rewarding work, and eager to make a tangible impact, we want you on our team. Dive into a role where every day is about creating possibilities, enhancing services, and delivering exceptional experiences. Join us at the UICCD and be a part of California’s journey toward a brighter, more efficient future.
Will consider candidates from all parts of California.
You will find additional information about the job in the Duty Statement.
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Frequent travel to the closest EDD UI Field Office or the Sacramento Central Office for equipment exchange or as needed.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES ANALYST

$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C

of Positions:

1
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00am-5:00pm
Work Week:
Monday-Friday
Department Information
The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/16/2024

Please refer the Job description for details