Associate Help Desk Support Technician - Fargo

at  Sanford Health

SANFORD HEALTH IS ONE OF THE LARGEST AND FASTEST-GROWING NOT-FOR-PROFIT HEALTH SYSTEMS IN THE UNITED STATES. WE’RE PROUD TO OFFER MANY DEVELOPMENT AND ADVANCEMENT OPPORTUNITIES TO OUR NEARLY 50,000 MEMBERS OF THE SANFORD FAMILY WHO ARE DEDICATED TO THE WORK OF HEALTH AND HEALING ACROSS OUR BROAD FOOTPRINT.

Facility: 501 Place Building
Location: Fargo, ND
Address: 501 4th St N, Fargo, ND 58102, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40. 00
Salary Range: $16.50 - $26.50
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.

JOB SUMMARY

Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

QUALIFICATIONS

High school diploma or equivalent preferred. Associates degree in technology related field strongly preferred.