Associate I - BPM

at  UST Global

SKILLS

Salesforce,Powerpoint,Excel,Sfdc

ABOUT UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process

Support would be based on managed level/ SLA based approach. A Data Operation Specialist’s responsibilities include - Carry out day-to-day tactical maintenance of Sales & Marketing data in this new collaborative environment to ensure data for accounts, territories, and contacts is maintained in an efficient and high quality manner. - Liaise with internal IT partners, project team members and APAC Sales and Marketing field users to understand field relationship and business practice to provide the correct data execution and resolution in SFDC (SalesForce). - Perform account, territories, contacts, opportunities, user record maintenance in Sales CRM. - Provide IPS, Sales CRM 1st level support via Service Cloud and emails. - Perform data quality check per BPs every week or as per needed to support business needs. - Generate reports as per stipulated scheduled. - Perform deal entry as per needed. Qualifications - Good communication and interpersonal skills.Good command of spoken and written English - Ability to work as part of a cross functional team, as well as individually in order to drive issues to resolution - Good analytical and problem-solving skills - Able to deliver the planned task based on documented business process and meet time & quality requirement both independently and in a team environment - Experience working in multinational IT/semiconductor companies dealing with organizational/sales structure will be an added advantage. - Proficiency in Excel, Word, and PowerPoint*, and Salesforce & experience is an added advantage.