Associate Information Security Engineer

at  Vercara LLC

Summary of Position
The Security Operations Canter (SOC) provides DDoS detection and mitigation services for Vercara and Customer’s Networks. The SOC also provides all Customer Support capabilities for the UltraDDoS Protect service. UltraDDoS Protect is a strategic service for the Digital Defense and Performance BU. We are seeking an Associate Information Security Engineer to support our ever-growing customer base.

Duties/Responsibilities

• Assist with complex attacks to refine mitigation strategies.
• Provision customers on the SP platform.
• Interact with Arbor SOC personnel as necessary.
• Monitor/mitigate DDoS events against Vercara Properties.
• Monitor the ticket queue.
• Answer the phone queue for Tier 1 support in DDOS and WAF customers.
• Help customers resolve technical issues within the UltraDDoS Protect service (to include WAF).
• Mitigate customer DDoS attacks.

Specific skills required

• Proficient interpersonal communication skills
• Flexibility in schedule, we are a 24/7 operation.

Knowledge & Application - Learns to use professional concepts. Applies knowledge and basic problem-solving techniques to define and resolve problems. Determines a course of action based on guidelines.
Complexity & Problem Solving - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments.
Collaboration & Interaction - Develops stable working relationships internally. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team/group.
Typical Degree & Years of Experience - Requires a bachelor’s degree and a minimum of 1+ years of related experience, or equivalent work experience.
Salary range: $60,000 - $65,00

• Assist with complex attacks to refine mitigation strategies.
• Provision customers on the SP platform.
• Interact with Arbor SOC personnel as necessary.
• Monitor/mitigate DDoS events against Vercara Properties.
• Monitor the ticket queue.
• Answer the phone queue for Tier 1 support in DDOS and WAF customers.
• Help customers resolve technical issues within the UltraDDoS Protect service (to include WAF).
• Mitigate customer DDoS attacks