Associate Manager Branch Operation and Service

at  HSBC

SOME CAREERS SHINE BRIGHTER THAN OTHERS.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Wealth and Personal Banking, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join this team in the role of Associate Manager Branch Operation and Service.

RESPONSIBILITIES:

• Responsible and ensure the implementation of operational and service processes at branch are conducted and implemented properly as per policy and procedure.
• Including handling customers complaints or problems related to branch.
• Providing support function to all sales team, making sure the fulfillment of transaction service level based on agreed service standard and service times.
• Ensuring all operational activities in the branch comply with applicable policies and procedures.
• Maintaining and ensuring the readiness of facilities and infrastructure in the branch and implement a neat and clean culture.
• Helping branch business growth by achieving sales target set for the operations team.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD MEET THE FOLLOWING REQUIREMENTS:

• University degree in banking / finance / economy / business management
• Experience working in the areas of sales and customer service, also in administration.
• Pleasant personality with good communication and presentation skill with strong leadership, organizational, analytical, and interpersonal skills
• Customer orientation with ability to communicate effectively and create connection.
• High optimism to drive result and provide solution for problems in branch
• High level of integrity and professionalism
• Proficiency in English