Associate Manager, Business Intelligence & Insights (TCF)

at  Concentrix

Job Title:
Associate Manager, Business Intelligence & Insights (TCF)
Job Description
The Supervisor Reporting position is a hybrid role where in on top of people management, he/she is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

JOB DESCRIPTION:

The Supervisor Reporting position is a hybrid role where in on top of people management, he/she is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

REQUIRED SKILLS

• Legacy Concentrix entry position: Analyst and above positions or supervisory roles.
• Applicable for Legacy Webhelp and Concentrix: Previous experience leading a team.

Experience with call center business and computer support systems preferred

• Knowledge of database technology, including Oracle or familiarity with SQL
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Demonstrated knowledge of reporting solutions
• Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop relationships.

• Produce ad hoc reports, trending data, and respond to client inquiries
• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
• Coordinate the implementation of reporting processes
• Develop new reports/graphs, production schedules, and additions/deletions from existing reports
• Utilize new data sources for report development
• Communicate with project managers to understand client report needs
• Produce and verify daily electronic reports using reporting tools
• Distribute reports to internal and external clients via e-mail and electronic feeds
• Maintain existing reports as well as monthly and year-to-date summaries
• Develop trending reports on a request basis
• People Management:
• Provides Governance to the team in terms of reporting directions
• Conduct performance review and identify opportunities of improvement
• Attend to administrative things that an employee need.
• Ensures that there is a one-to-one coaching session happening monthly.
• Audits report of employees to make sure that we are delivering accurate and timely reports.