Associate Manager - DOCBO -Servicing & Transacting

at  Standard Chartered

Job: Operations
Primary Location: Africa & Middle East-United Arab Emirates-Dubai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 21/Mar/2024, 1:17:58 AM
Unposting Date: 04/Apr/2024, 5:59:00 PM

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/career

THE ROLE RESPONSIBILITIES

This role is responsible and accountable for executing and delivering end-to-end, best-in-class client journey for Servicing and Transacting for RB clients in UAE / GBS with core focus to manage day-to-day processes & applications supporting business processes of DOCBO – Domestic Order and Cross Boarder Orders and Police Inquiries on Cheque Bounce

RESPONSIBILITIES

• Zero tolerance on any processing error
• High Audit MCA rating
• Highlight any risk immediately and transparently with the management
• Client centric approach in all processes and decisions
• Adopt DWD and the other principles as communicated by the Group COO such as having an End-to-end client focus, commitment to real time and high speed processing, quick decisions, etc.
• Embed defined strategy/ scorecards/ objectives in areas of competitive advantage in the SnT domain (including change management within the domain) along with digitization principles in redesigning for straight – through-processing whenever possible
• Adopt existing and future process and technology initiatives and deliver outcome on standard metrics / scorecard for S&T processes, e.g. productivity, accuracy, service levels, losses/lapses, issues and ORF.
• Achieve high productivity and efficiency thereby resulting in improved service quality and a high level of client experience by maintaining a strong stakeholder management across functions to deliver end state process. This includes prioritizing initiatives and decisions related to the process.
• All court orders must be completed by or before due dates that is set by the Authorities, these due dates can also fall on non-working days (i.e. public holidays). In such scenarios, try and close the orders before the public holiday however, if it’s not possible due to any circumstances such orders should be completed on non-working day and in lieu of this with Line Manager agreement, a compensatory half day off will be given to you if you work for less than 4 hours and if it’s more than 4 hours a full day compensatory off will be given to you.
  Products covered: All Banking Products & Segments

OTHER RESPONSIBILITIES

• Embed “Here for Good” and Group’s brand and values in the Team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Leadership Competencies
• Communicate
• Deliver Sustainably
• Achieve Results
• Solve Problems
• Take the Lead
• Build Resilience

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long ter