Associate Manager, Technical Engineering

at  Olympus Corporation of the Americas

Workplace Flexibility: Hybrid
Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

JOB DESCRIPTION

The Associate Manager, Technical Engineering is responsible for the technical planning and preparedness of Field Service and TAC roles. The role shall receive new and/or changing servicing and support requirements, develop costing analysis, create additional control documents design, coordinate training and issue and manage all required tooling. National technical campaign efforts such as CAPAs and NCRs are developed, launched and managed via this role. This role is also responsible for field service compliance in regard to discounts and invoicing accuracy. In this role you will report to the Director of Service Planning and will work closely with peers from the Field Service, TAC, Training, Product Marketing and Engineering teams.

ABOUT US:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

OUR PURPOSE IS TO MAKE PEOPLE’S LIVES HEALTHIER, SAFER, AND MORE FULFILLING.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View
We deliver on our purpose and our core values by staying True to Life.

JOB DUTIES

• Lead the service planning efforts by the Technical Service Center staff to adequately prepare for new product introductions, CAPAs and general servicing instructions for all supported products.
• Collaborate with Market Quality, Product Marketing and Engineering to provide and exchange information for FST in regard to CAPA completion and technical product initiatives.
• Manage all aspects of Service Delivery NCR and CAPA activities so that timely and effective closures occur.
• Manage all aspects of issued assets for FST personnel (tools, jibs, PPE, etc.) including procurement issuance, calibration tracking and database maintenance.
• Audit, analyze and manage all financial compliance pertaining to Field Service and TAC.
• Manage all billing structures and monitor repair/service invoicing which includes warranty, discounts entitlement accuracy and exception processing.
• Perform all other duties as assigned by management.