Associate, MI Technical Support

at  SP Global

WHAT’S IN IT FOR YOU:

Collaborative work environment where you provide daily assistance to our clients
Opportunity to work with an industry leader within the financial industry
Growth opportunities within a vast segment of the company

BASIC QUALIFICATIONS:

Background in a service desk and customer base support setting
Experience with customer support via telephone and email
6 months to 1 year of customer support within an IT setting; fresh graduates may be considered.
Ability to collect, analyze and summarize data to prepare clear reports
Strong MS office (Word, Excel, PowerPoint)
Must be willing to work in shifting schedul e ​
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 07
The Role: Associate, Product Technical Support
Grade ( relevant for internal applicants only ): 07
The Location: Makati City, Philippines
The Team: You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction.
The Impact: Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company.

RESPONSIBILITIES:

Responsible for product/technical support.
Contributes expertise in testing upgrades and new releases from a client perspective.
Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone and e-mail.
Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
What We’re Looking For: Bachelor’s degree in an IT or Data Science field or equivalent education/experience. Basic understanding of finance industry, proficient in computer applications and operating systems is preferred.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.