Associate Portfolio Executive

at  CH Robinson

Join C.H. Robinson as an Associate Portfolio Executive and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you’ll drive positive customer experiences while expanding your business portfolio. Upon completion of the training track, you will move into a Portfolio Executive role. The Associate Portfolio Executive position stands out as a premier opportunity, offering abundant resources and development support. For those committed to putting in the work, there’s no better role for a long and successful career in this industry.
Our Associate Portfolio Executives don’t cold call. Instead, they are accountable to convert vetted warm leads to active customers by developing relationships and fostering business growth with customers introduced by our sales resources. This unique approach allows you to focus solely on relationship development and business expansion, setting us apart from competitors who execute business but don’t delve as deeply into customer relationships because they spend more of their time prospecting.

CUSTOMER EXPERIENCE:

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and comprehensively understanding customer needs to achieve the highest possible conversation rate
• Proactively engage with customers, carrier, suppliers, and internal stakeholders, ensuring the attainment of customer needs and growth targets
• Respond promptly to customer inquiries and exceptions while managing conflict diplomatically
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues
• Reconnect with dormant customers, fostering relationships and stimulating demand
• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits
• Maintain a sense of urgency in addressing both your teammates’ customers and your own developing portfolio of customers

REQUIRED QUALIFICATIONS:

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.
  We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.
  Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

WHAT MAKES THIS ROLE UNIQUE?

Our unparalleled support system allows you to effectively manage your portfolio with confidence. We provide robust technology that amplifies your capabilities and bandwidth, enabling management of large portfolios efficiently. Additionally, our emphasis on autonomy allows you the freedom to run your business with our extensive network and scalability.

EVERYDAY LIFE IN THIS ROLE IS DYNAMIC.

You have the opportunity to win daily with our established customer base. Moreover, we promote a supportive environment, ensuring a work-life balance where teams support each other, allowing everyone to enjoy PTO.
If you’re driven, money-motivated, and passionate about relationship-building and problem-solving, apply now to be part of our team!