Associate Principal, Digital Delivery (Assessment & Succession)

at  KORNFERRY

Requisition ID
16784
Country
Singapore
Location type
Hybrid
State / Province
Singapore
City
Singapore
About us
Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.
Job description
We’re excited to welcome an Associate Principal who will play a pivotal role in driving an exceptional client experience and ensuring quality of delivery of digital products and services to clients within the Assessment and Succession (A&S) solution. In this position, you’ll have the chance to directly lead major client engagements within the A&S solution area across APAC, achieving clear business impact for client organizations. As an expert-level practitioner in this solution, this role supports the implementation of the client solution and then executes the delivery of relevant services. This role interacts at the senior levels in client organizations; continuously evaluating the client’s needs, adjusting the solution as required or identifying additional areas of support that may be needed.

SKILLS AND COMPETENCIES:

• Support implementation of the A&S technology solutions in client environments.
• Can demonstrate agility, strong learning orientation, and intellectual curiosity.
• Proven success in building and driving projects within a large, complex program, including working with and through regional, multi-cultural and virtual cross-functional teams.
• Familiarity working with clients in SaaS and emerging tech environments.
• Ability to learn and adapt to new technologies and principles.
• Skilled at building consensus, creating momentum, and collaborating across departments and management levels.
• Comfortable partnering with senior leaders for strategic planning and process improvements.
• Strong process and analytical abilities, coupled with creative thinking.
• Excellent oral and written communication skills.
• Ability to prioritize and meet tight deadlines.
• Self-driven and able to work effectively as part of remote/hybrid team.
• Competence in managing complexity.
• Strong customer-centric approach.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS:

• Fluent in English and Mandarin
• 8+ years of experience in a client-facing consultative role, sales, business development, and/or account management experience preferred.
• Strong understanding of the business environment and impact on company performance.
• Has thorough understanding of key steps in assessment process for selections and development, data analysis and presentation writing and delivery experience.

EDUCATION:

• A bachelor’s degree or equivalent, ideally from a human resources, organizational psychology, or economics/management background.

• Lead the implementation of A&S (Assessment and Selection) technology solutions in client environments, meeting expectations for timeliness, accuracy, and completeness.
• Lead A&S Digital component of large strategic accounts, helping them to succeed in deploying their global assessment strategy. Includes managing a portfolio of medium to large-scale projects with typical values ranging from $250,000 to $500,000.
• Develop and deliver workstreams to ensure a seamless participant experience during assessment completion, including working collaboratively with centralized assessment administration teams.
• Set clear objectives for client calls and meetings; tailor standard materials to make presentations to decision makers and influencers within the customer organization; ask relevant questions to gather information, to evaluate the customer’s level of interest, and to identify and respond to areas requiring further information or explanation.
• Act as subject matter expert in the deployment of assessments and digital delivery services, within the APAC region, interacting with global and regional colleagues, product managers, technical support, and global Center of Excellence (COE).
• Build and manage relationships with internal colleagues, acting as a business partner, and building high levels of credibility and mutual trust.
• Coordinate activities with colleagues across teams, managing peers and junior resources. Provide guidance and coaching to junior colleagues.
• Deliver business and organizational insights, helping clients act on adoption metrics and track ROI on business improvements. Take a lead role in conducting quarterly business reviews with senior management and other stakeholders, develop and deliver insightful presentations.
• Drive retention and renewal through strong client relationship management and building and maintaining a relationships with senior client stakeholders.
• Engage with manager regularly to discuss activity levels and client account management approach, revenue and forecasting on own engagements, product enhancement recommendations.
• Create and maintain project management plans and client history across relevant internal CRM systems.