Associate Product Support

at  SP Global

THE TEAM:

S&P Global’s Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global’s Enterprise Solutions, specifically focusing on support for the Software business.
S&P Global provides Software offerings for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India. Our software offering has a global reach and increasingly clients require work to be carried out remotely from their main office.

COMMUNICATION SKILLS:

English - Good communication skills to be able to communicate with Global Teams
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence .
What’s In It For You?

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 07
S&P Global Market Intelligence

RESPONSIBILITIES:

Become an expert in all facets of supported financial products
You will be responsible to provide advanced technical support to clients for thinkFolio or EDM
Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support for thinkFolio or EDM
Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
Monitor all incoming support channels to address client inquiries quickly and efficiently, and manage multiple requests simultaneously.
Maintain multiple client-reported questions or issues, and document written and verbal communication in our internal service management system.
Work directly with senior managers on a regular basis and collaborate with colleagues across business lines and regions.
You will contribute to the development and maintenance of product documentation, including user guides, troubleshooting guides, and knowledge base articles.

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.