Associate Solution Support Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Good understanding of SQL language
• Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
• Good understanding of Linux/Unix operating systems
• Computer Science degree/diploma or equivalent industry experience

WORK EXPERIENCE

• Support or administration experience of databases such as HANA, Oracle, SQL Server, and DB2
• Experience with SAP ERP Systems
• Support or administration experience with Linux, Solaris, HP-UX, and AIX
• Knowledge of SQL Programming and Data Warehousing principles
• Prior customer service or customer support experience

PURPOSE AND OBJECTIVES

SAP is a Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 335,000 customers in 190 countries, including 87% of the Forbes Global 2000 and 98% of the 100 most valued brands. 76% of the world’s transaction revenue touches an SAP system (http://www.sap.com/corporate-en/factsheet)!
The SAP community of employees, partners and customers is vast - the SAP Community Network(https://www.sap.com/community.html) has over 2.5 million members and the Americas’ SAP Users’ Group(http://www.asug.com) has over 3,700 member companies in more than 17 industries.
The worldwide Technical Support team of ~5000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

• Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyzing complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments, and multinational companies around the globe.
• Participation in After Hours Support & Weekend shifts as scheduled

Be part of a small, tight-knit team of professionals:

• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.