Associate Solution Support Engineer - SuccessFactors

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

EDUCATION, CORE SKILLS AND COMPETENCIES:

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems or related field like Engineering or Economics
• Fluency in English to a business standard
• Familiarity with general IT concepts, business terms and processes
• Excellent analytical and problem-solving skills
• Readiness for continuous learning and improvement
• Strong communication skills
• Self-organized with focus on quality

ABOUT THE ROLE:

Are you passionate about helping our customers execute faster and smarter business results? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Join our SuccessFactors Product Support team.
We are currently looking for a new colleague to join the Performance Management and Goal Management area in our SuccessFactors support team at the Global Support Center in Budapest. In this role you will assist our customers by troubleshooting issues and providing solutions for reported incidents. It combines post go‐live customer support and system administration.

SOME RESPONSIBILITIES IN THIS ROLE:

• Analyze the incident, research solutions and provide solid answers easily understood by customers
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels
• Document solutions to known issues and consulting questions
• Develop technical solutions to be posted to both internal and external knowledge base
• Liaise with Engineering, Product Management Sales & Operations organizations to resolve bugs and missing product functionality for future product releases
• Document issues in a CRM system and defects in our engineering tracking system