Associate Specialist Learning Delivery

at  Merck

Job Description

RESPONSABILITIES:

More specifically, primary activities include, but are not limited to:

• Act as a first point of contact for all operational LMS queries and provide excellent customer experience.
• Utilize HR case management and knowledge management system to obtain resolutions and document/track cases, processing queries within the agreed SLA.
• Possess operational LMS knowledge to support business owners.
• Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers.
• Apply appropriate knowledge and judgment when non-scripted answers are required.
• Participate in testing of new and enhanced Learning applications and Tools.
• Partner with the BT Service Desk to resolve technical issues in the LMS.
• Recommend changes or updates to HR Portal content to enable better self-service support.
• Participate on special assignments or teams as assigned.

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS

• Bachelor’s Degree or higher
• First work experience in e.g., Learning Administration, Human Resources, Shared Services, or customer care.
• Structured, well-organized, and meticulous attention to detail
• Process orientation - problem solving and root cause identification skills.
• Professional oral and verbal communication skills in English
• Excellent applied judgment and professionalism.

PREFERRED EDUCATION, EXPERIENCE, AND SKILLS

• Ability to work in a fast-paced, dynamic environment with ongoing technology and process changes.
• Ability to demonstrate flexibility and adjusting to new ways of working.
• Ability to work independently and coordinate with key partner groups.

WHO WE ARE:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.
If you require reasonable accommodation(s) in completing an application, interviewing, or otherwise participating in the employee selection process, please email us at staffingaadar@organon.com.

Please refer the Job description for details