Associate Systems Engineer

at  TD SYNNEX

About the Role:
The TD SYNNEX difference is in our people. Every day customers like Best Buy, CDW, Office Depot, etc… depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers. Working for TD SYNNEX, you will be supporting manufacturers such as, Apple, Brocade, Cisco, Dell, HP, IBM, Lenovo, Microsoft, Oracle, VMWare, etc…

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At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

• Stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions.
• Provides pre-sales technical support/solutions and configuration design expertise to partners and Sales teams on the Cisco product portfolio. Uses independent judgement and discretion in making solution recommendations.
• Provides phone support in accordance with Key Performance Indicators (KPIs).
• Provides sales/marketing support to increase vendor and product awareness.
• Provides technical presentations/training to sales, support, and customers.
• Participates in departmental projects.
• Reports on key metrics as designated by product line(s) of responsibility and distribute monthly update to SE Manager, Product Marketing Team, and vendor representative(s).
• Log customer calls, emails and training/consultations.
• Provide technical and non-technical input to colleagues as appropriate. Promotes pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor’s product line.
• Develops tactical plan and performs associated duties necessary to support QVO. * Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.
• Performs additional duties as assigned. *Meets attendance and punctuality standards.

Main tasks:

• Configure Basic/Mid-level Configurations (Examples)
• Ability to answer phones calls and emails to resolve partner queries/questions (100%)
• 90% /queue based
• Government Bid/RFQs
• Analyze and triage requests.
• Appropriate use of tools to configure requests.
• Communications skills
• Interface with vendors and partners.
• Organize, prioritize and accomplish multiple tasks.
• Data Sheet reviews & Research to improve output.
• Training, time spent with mentoring resources on the team
• Skills sets needed role:
• Technology focused.
• Critical thinking and decisiveness
• Demonstrate ability to identify and use appropriate tools to configure requests.
• Demonstrate verbal, written, interpersonal communications skills sufficient to work in a successful team environment and effectively interface with supplier and partner representatives by telephone and e-mail.
• Demonstrate working-level attention to detail and the ability to organize, prioritize and accomplish multiple tasks based on identified process requirements